FAQs
1. How can I contact you?
We love hearing from you! You can reach out to us via email at lilipopshopusa@gmail.com. Our dedicated customer support team is here to assist you with any questions or concerns you may have.
2. Where are your products shipped from?
Our delightful range of educational toys is shipped from various locations to ensure prompt delivery. We carefully select our suppliers to guarantee that your products arrive in perfect condition and on time!
3. Can I get a refund on my product?
Absolutely! We have a 30-day return policy, which means you can request a refund within 30 days of receiving your item. Just contact us, and we'll guide you through the process!
4. What should I do if my item is damaged or defective?
Your satisfaction is our priority! If you receive a damaged or defective item, please inspect it upon arrival and contact us immediately. We'll evaluate the issue and make it right for you!
5. Do you offer exchanges?
Yes! If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new one. We want you to be completely happy with your choice!
6. How long does shipping take?
Shipping times vary based on the method you choose. Standard shipping typically takes 5-7 business days, while expedited options can deliver within 2-4 business days. We’ll keep you updated with tracking information!
7. Do you offer international shipping?
Yes, we do! We ship internationally, and rates and delivery times will vary based on your location. Please note that any customs duties or taxes incurred upon delivery are the responsibility of the customer.
8. What if I don’t receive my order?
If your package is marked as delivered but you haven’t received it, please check with your local carrier. Unfortunately, we cannot be held responsible for lost or stolen packages once they are marked delivered.
9. Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been processed. Once an order is shipped, we will guide you through our return process.
10. How can I stay updated on new products and promotions?
Join our community! Sign up for our newsletter to receive updates on new arrivals, special promotions, and exciting offers. We can’t wait to share our latest creations with you!